Manager, Community Support
Mid-level +1 · Full time
Posted 3 years ago
Company Mission
At Metafy, we’re working hard to innovate the ways in which experts monetize their skills and talent. We're creating the most sophisticated coaching platform in the world, not just in gaming. A globally remote team, we are a founders-led, privately held company funded by Forerunner Ventures, DCM, Seven Seven Six, and other world-class investors.
We are looking for a world-class manager to lead our user support teams (both students and coaches) with equal parts vigilance for process and love for human-first connection and support.


  • Build and manage a collaborative, highly productive, diverse team through clear communication, process implementation, and a healthy dose of humor.
  • Work as a player-coach - we’re a fast-growing start-up, and you’ll need to be able to balance doing actual support work alongside team management.
  • Set objectives and key results regularly to guide your team towards creating a best-in-class coach and student experience on the platform.
  • Effectively manage our support specialists through motivational leadership. Set clear expectations, hold your team accountable for executing against them, provide ongoing feedback and real-time coaching.
  • Partner closely with our product and coach success teams to create the best experience possible for all users - you will have the clearest view into what our users need and are asking for.
  • Act as a subject matter expert in support handling escalations from your team and help prevent issues from reoccurring


  • 4+ years experience in customer support at either a fast-paced startup or an at-scale tech company
  • 2+ years managing a team and setting goals and performance metrics
  • Deep familiarity with CS best practices, ticketing systems, brand voice implementation, and technical troubleshooting
  • Strong opinions about what world-class support looks and feels like, coupled with a willingness to consider new ideas and methodologies
Metafy is a platform that allows experts to monetize their talent through coaching and courses.
Size:  51-100 employees
Funding Level:  Early-stage Startup
Total Amount Raised:  $33.7 M
Year Founded:  2020
Naval Ravikant
DCM Ventures
Forerunner Ventures
Entrée Capital
Tekton Ventures
Seven Seven Six
Matt Cooper
Musha Ventures
Sahil Bloom's Notes
Sahil Bloom
Curator of Sahil's Job Board
Metafy is taking over the world. It's led by an incredible team and raising money from some of the best investors in the world. Drop everything and apply.
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